Carded Play

From 1 December 2025, all Crown Rewards Members are required to have a valid Crown Rewards Membership Card to continue to play on Electronic Gaming Machines (EGMs). 

To get ready well ahead of the deadline, you can update your Membership Card at a Crown Rewards desk from 3 April 2025.

A valid Membership Card is one where you have;

1. Verified your identification, with a current form of physical Acceptable Identification,
2. Added a photo to your Membership Card,
3. Set your time and loss limits,
4. Updated your contact details to be able to receive monthly Player Activity Statements later in the year.

These measures are being taken to ensure safer, more accountable and enjoyable gambling experiences for all our members and guests and will allow Crown to better detect and prevent any potentially fraudulent or unsafe activity to your Crown Rewards Membership.

We recommend all members take this action as soon as possible by visiting a Crown Rewards desk to minimise potential wait times closer to the 1 December deadline.

If you are not yet a member but would like to play on Electronic Gaming Machines, we recommend you join Crown Rewards prior to 1 December 2025.

Simply visit a Crown Rewards desk with a current form of physical Acceptable Identification to start the process.

A Crown Rewards team member will assist with the below steps to issue you with a valid Membership Card;

1. Verify your identification,
2. Take your photo,
3. Show you how to set your time and loss limits, allowing you to take more control over how you play.  
4. Update your contact details, so you can receive Player Activity Statements, later in the year. We recommend you provide a personal, current email address to receive the statements directly to your inbox.

The Crown Rewards team is here to help. Our team will take your photo and issue you with a new Membership Card. 

The Crown Rewards desk operating hours vary, please check the opening hours here. 

If you are a Crown Rewards Silver or Above Tier Member you can also visit the Riverside Room reception to update your Membership Card. 

If you are a Crown Rewards Gold or Above Tier Member with Pearl Room access, you may also visit the Pearl Room reception to update your Membership Card.

Unfortunately, a photo is not an acceptable form of identification. Please see the list of Acceptable Identification here.

Having a photo on your Membership Card is a security measure to prevent anyone else using your Card.

We understand some people don’t want their photo taken, but it is a requirement to play on Electronic Gaming Machines at the Casino from 1 December 2025. 

You can update your Membership Card any time after 3 April 2025. 

The deadline to update your Membership Card is 1 December 2025. As we approach this deadline, we expect our Crown Rewards desks to be busier than usual with extended wait times. 

We recommend you visit a Crown Rewards desk as soon as you can and don’t wait until the 1 December deadline.

You are required to set a time and loss limit to suit your play. You can update and adjust your loss limits at any time by visiting a Crown Rewards desk.  

The loss limit that you set is up to you and should be based on your financial circumstances. Considering what you can afford to spend on gambling each day or week is a good start.  

The time limit you set is for a weekly period. Weekly limit periods commence at 6am every Monday.  

After 1 December 2025, the limits will come into effect. Should you wish to adjust your time and loss limits, a cooling off period of seven (7) days will apply.   

If you are decreasing your loss limits, this will be applied instantly. If a limit has been reached, the decreased limit will be effective after the cooling off period.

Time limits cannot be extended for longer than 28 hours in any rolling seven-day period. This forms part of Crown’s commitment to player safety and to ensure responsible and enjoyable gaming limits from 1 December 2025. 

For further guidance, the Crown PlaySafe team is available to assist 24/7 onsite and offer a range of resources and tools online including the Discretionary Income Self-Assessment tool to make informed decisions about your gambling behaviour.

All Crown Rewards Members and guests will be required to use a valid Membership Card to activate and play on Electronic Gaming Machines from 1 December 2025. 

After 1 December 2025, guest will no longer be able to play on Electronic Gaming Machines without a valid Membership Card.

Where possible, we recommend you visit a Crown Rewards desk well in advance of the 1 December deadline to beat the queues. 

If you are a Crown Rewards Silver or Above Tier Member you can also visit the Riverside Room reception to update your Membership Card. 

If you are a Crown Rewards Gold or Above Tier Member with Pearl Room access, you may also visit the Pearl Room reception to update your Membership Card. 

At present, you do not need a valid Membership Card to play Table Games or Electronic Table Games. 

If you are already a member, you should visit a Crown Rewards desk to update your Membership Card regardless of where you intend to play. 

If you are not a member, it’s recommended you join Crown Rewards to make your gaming experience safer and more accountable.

If you are intending to play Electronic Gaming Machines (EGMs), you will need to join Crown Rewards and have your identification verified, your photo added to your Membership Card, set your time and loss limits and provide contact details.

The process will take about 10 minutes and the Card can be used straight away.

Be mindful wait times may differ depending on the time of day you visit, and we highly recommend you complete the process well in advance of the 1 December 2025 deadline to minimise wait times.  

Player Activity Statements (PAS) provide you with a monthly summary of your play on Electronic Gaming Machines and help you keep track of time spent, as well as wins and losses for the period of the statement. 

So that you can receive this important information, we request you to provide a personal, current email address as part of the process to update your Membership Card.

After December 2025, you will start to receive monthly statements direct to your inbox if you have provided your email address. They will also be available to view on Voucher Issuance Kiosks (VIK) from this date. 

The distribution of Player Activity Statements is a result of changes to WA Government legislation, requiring Crown to provide these to members monthly.  

If you would like to track your activity before then, you can access this information at any time by visiting a VIK or a Crown Rewards desk. 

In order to play Electronic Gaming Machines (EGMs) using your existing Membership Card, you will need to visit the Crown Rewards desk to;

• Have a photo added (if your Card doesn’t already have one), and
• Set time and loss limits for the Perth Casino.      

Yes, if you wish to play Electronic Gaming Machines (EGMs), simply visit a Crown Rewards desk with a current form of physical, Acceptable Identification to start the process. 

No, you cannot sign up for a valid Membership Card for anyone else. Your Membership Card is personal.

Each person who wishes to play Electronic Gaming Machines at the Casino must hold their own valid Membership Card verified against their personal identification. 

It’s ok, we can help! You will still be able to join Crown Rewards or have your Membership Card updated. Simply visit a Crown Rewards desk with a current form of physical, Acceptable Identification to start the process.