Crown PlaySafe Tools
About
CROWN PLAYSAFE TOOLS
As part of our commitment to providing a safe and enjoyable gambling experience for every guest, Crown PlaySafe provides information, assistance, and programs to encourage guests to gamble safely, and to prevent and minimise harm from gambling.
Play Periods
Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences.
Guests observed to be gambling continuously for three (3) or more hours will be approached and encouraged to take a fifteen (15) minute break from gambling.
As part of our commitment to safer and enjoyable play, we must take all reasonable steps to not allow a guest to gamble on a Gaming Machine or Table Game for:
- Twelve (12) or more hours of cumulative game play in any twenty-four (24) hour period.
- Forty-eight (48) or more hours of cumulative game play in any seven (7) day period.
If your time gambling reaches these limits you will be required to take the following breaks:
- Twelve (12) hours in a twenty four (24) hour period, we will ask you to take a mandatory twenty four (24) hour break.
- Forty eight (48) hours in any seven (7) day period, we will ask you to take a mandatory seventy two (72) hour or three (3) day break.
Player Activity Statements
Player Activity Statements (PAS) provide information on electronic gaming activity and help guests who are Crown Reward members keep track of time spent, as well as wins and losses for the period of the statement.
PAS are available for Electronic Gaming Machines (EGMs) and Electronic Table Games (ETGs).
Crown Rewards allows members to access statements at all times.
Regularly obtaining and reviewing your Player Activity Statement is a way to stay informed of your gaming.
Statements can be accessed through:
- Voucher Issuance Kiosk (VIKs)
- Crown Rewards Information Hotline 1300 827 696
- Speaking to a Crown PlaySafe Advisor, located at our Crown PlaySafe Centre, or by calling 1800 801 098
- Visiting any Crown Rewards Desk
Play Safe Limits
The Play Safe Limits program is a pre-commitment program designed to help guests keep track of time and money by setting limits on play.
Play Safe Limits allow Crown Rewards Members to set voluntary money and/or time limits when playing electronic gaming machines or electronic Table Games.
Limit setting is available in two ways:
1. At the Crown Rewards Desk, located near the Riverside entrance to the casino.
2. Speaking to a Crown PlaySafe Advisor, located at our Crown PlaySafe Centre, or by calling 1800 801 098.